How the Master of One Elevates the Client Experience
For thirteen years, our company believed that supporting multiple HCM platforms was the best approach to provide value to our clients. However, the challenges of dividing our time and attention among several vendors made us realize the immense value of being an exclusive HCM partner. In 2016, we made a strategic shift and focused our efforts entirely on a single HCM platform. This decision had an immediate impact, allowing us to work together as a team towards a common goal and freeing up time previously spent on managing multiple relationships.
In this blog post, we’ll explore the benefits of being an exclusive HCM implementation partner and how it enhances the client experience.
1. Concentrated Expertise –
By focusing solely on one HCM platform, our consultants were able to dedicate their time and effort to product training and earning certifications. This exclusive focus resulted in a significant increase in their expertise and depth of product knowledge. As a result, our consultants can now provide specific platform guidance, share best practices, and offer valuable insights to our clients. The concentrated expertise ensures that our clients receive the highest level of support and can optimize their use of the HCM tool.
2. Superior Customer Service –
Being an exclusive HCM implementation partner allows us to develop a deep understanding of the platform and its intricacies. This knowledge enables us to provide our clients with the latest updates and features, ensuring they stay ahead of the curve. We can offer tailored recommendations, implement best practices, and quickly address any issues or concerns. By providing a superior level of customer service, we give our clients the assurance that their needs are met efficiently and effectively.
3. Streamlined Operations –
Shifting our focus to a single HCM platform eliminated the need for constant vendor meetings, attending multiple conferences, and managing various product updates. This newfound time and resources enabled us to streamline our operations, resulting in increased productivity and reduced costs. We could allocate our marketing budget more effectively and prioritize the growth and development of our team in a unified manner.
4. Strong Vendor Relationships –
As an exclusive HCM implementation partner, we establish a robust and trusted relationship with our platform vendor. This exclusivity grants us VIP access to invaluable training and vendor resources, enabling us to deliver expedited value to our clients. By working exclusively with the vendor, we ensure our clients receive unparalleled system support. We possess the knowledge of whom to approach, what resources to access, and how to leverage them effectively. Our priority access guarantees swift resolution of support requests, garnering appreciation from both our clients and the vendor for our ability to address issues promptly and comprehensively. Moreover, our exclusivity empowers us to stay at the forefront of the latest application features and system changes. This ensures that we can assist our clients in maximizing system usage and adoption, ultimately realizing their return on investment for years to come.
While supporting multiple HCM platforms may initially seem appealing, the value of being an exclusive HCM implementation partner cannot be understated. By focusing our efforts on a single platform, we can provide unparalleled expertise, deliver superior customer service, streamline our operations, and build strong relationships with the platform vendor. This strategic shift has allowed us to enhance the client experience and provide the best possible value to both our clients and our business.