Incredible Level Of Service From HRMS

Headquartered in Martinsville, Virginia, Carter Bank & Trust is a state-chartered community bank in Virginia with $4.2 billion in total assets as of June 30, 2020. They operate 99 branches in Virginia and North Carolina with more than 1000 employees.


SVP, Human Resource Director, Paul Carney, attributes trust as key factor in successful UltiPro implementation and relationship with HRMS.

Carter Bank & Trust needed to find an Ultimate Software (nka UKG) partner that was going to help them avoid pitfalls of implementing a software system like UltiPro (nka UKG Pro), make sure those issues were avoided upfront, and ensure the system would work for them.

Working on a very short deadline, Carter Bank & Trust challenged UKG with a fast implementation timeline and HRMS was phenomenal in helping Carter Bank & Trust deliver the UKG Pro implementation on time.

The level of service from HRMS was incredible. HRMS would not give up until they had the answers to help Carter Bank & Trust understand how the system was going to meet their needs.

We trusted them, they trusted us and that trust helped grow the relationship. Carter Bank & Trust would hire HRMS again in a heartbeat.

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